Terms & Conditions

1. Acceptance of Terms

Welcome to Master Acres, a technology-enabled real estate marketplace owned, developed, operated and managed by Sattavan Estate Group LLP ("Company", "Master Acres", "we", "our", "us").

These Terms & Conditions ("Terms") govern your access to and use of:

• masteracres.com
• Android Application
• iOS Application
• Mobile Website
• APIs
• Future applications
• Future software
• Any service offered under the Master Acres brand.

By accessing, browsing, registering, installing, purchasing, subscribing to or otherwise using the Platform, you expressly acknowledge that you have read, understood and agreed to be legally bound by these Terms.

If you do not agree with these Terms, you must immediately discontinue use of the Platform.

2. Definitions

For purposes of these Terms:

• Platform means Master Acres website, applications, APIs and all associated services.
• Company means Sattavan Estate Group LLP.
• User means any individual or legal entity using the Platform.
• Buyer means any person searching for property.
• Seller means any person listing property for sale.
• Tenant means any person searching property for rent.
• Landlord means any person offering property for rent.
• Agent means any real estate consultant, broker or intermediary.
• Builder includes developers, promoters and construction companies.
• Listing means any property uploaded on the Platform.
• Requirement means any demand posted by a User for purchase, rent, lease or acquisition of property.
• Package means any subscription purchased through the Platform.
• Add-on means any additional paid feature.
• Master Coins means promotional credits issued by the Company.
• Privacy Protected Listing (or, Privacy Shield) means a listing whose contact mechanism is restricted according to Platform rules.
• Privacy Protected Requirement (or, Privacy Shield) means a requirement whose contact mechanism is restricted according to Platform rules.

3. About Master Acres

Master Acres is a technology platform.

The Platform enables Users to:

• discover properties;
• publish Listings;
• publish Requirements;
• communicate with other Users;
• purchase subscriptions;
• purchase add-ons;
• receive verification;
• access digital property services offered by the Company.

The Platform is not:

• a real estate owner;
• a property dealer merely by operating the Platform;
• a financial institution;
• an NBFC;
• a bank;
• an escrow service;
• an investment adviser;
• a law firm;
• a chartered accountant;
• a valuation company;
• a title insurance company.

Nothing on the Platform shall be construed as legal advice, financial advice, tax advice or investment advice.

4. Eligibility

To use the Platform, Users must:

• be competent to contract under Applicable Law;
• provide accurate information;
• comply with Applicable Law;
• not be prohibited from using the Platform.

Where a User represents a company, LLP, partnership, trust or other legal entity, such User represents that they possess authority to bind such entity.

5. User Account

Users may create an account using methods approved by the Platform.

Users agree that:

• information provided shall remain accurate;
• login credentials shall remain confidential;
• one account shall not be shared with multiple persons unless expressly permitted;
• Users remain responsible for all activities conducted through their account.

The Company reserves the right to:

• suspend;
• restrict;
• verify;
• terminate;
• refuse;
• permanently disable

any account without prior notice where reasonably necessary to protect the Platform, other Users or comply with Applicable Law.

6. User Responsibilities

Users agree:

• not to submit false information;
• not to impersonate another person;
• not to infringe intellectual property rights;
• not to upload misleading photographs;
• not to upload fake videos;
• not to publish duplicate Listings intended to manipulate search rankings;
• not to manipulate pricing;
• not to create fake Requirements;
• not to interfere with Platform security;
• not to reverse engineer the Platform;
• not to scrape Platform data;
• not to use bots without written permission;
• not to introduce malware or malicious code;
• not to violate Applicable Law.

7. Property Listings

Users remain solely responsible for every Listing uploaded.

Users represent that:

• they possess lawful authority to publish the Listing;
• information provided is accurate to the best of their knowledge;
• photographs belong to them or are lawfully licensed;
• videos belong to them or are lawfully licensed;
• documents submitted are genuine;
• the Listing does not violate Applicable Law.

The Company may:

• approve Listings;
• reject Listings;
• modify formatting;
• request corrections;
• suspend Listings;
• remove Listings;
• permanently delete Listings.

Approval of a Listing does not constitute:

• ownership verification;
• legal title verification;
• investment approval;
• recommendation;
• guarantee of authenticity.

8. Property Requirements

Users may publish Requirements for:

• purchase;
• rent;
• lease;
• commercial property;
• residential property;
• agricultural land where permitted by Applicable Law.

Requirements shall remain truthful and lawful.

The Company reserves similar moderation rights over Requirements as it does over Listings.

9. Privacy Protected Listings (or, Privacy Shield)

Users may designate eligible Listings as Privacy Protected Listings where such feature is available.

Privacy Protected Listings may restrict access to contact information and interactions according to Platform rules.

The Company does not guarantee that such settings will prevent all unauthorized contact or misuse by third parties.

The Company may modify eligibility criteria, pricing, or operational rules for this feature from time to time.

10. Privacy Protected Requirements (or, Privacy Shield)

Users may designate eligible Requirements as Privacy Protected Requirements where such feature is available.

Access to contact details or communication channels may be limited according to Platform rules.

Use of this feature does not guarantee privacy, responses, successful transactions, or protection against unlawful conduct by third parties.

11. Offers and Property Visits

The Platform may facilitate offers, visit requests, scheduling, and related communications.

The Company acts only as a facilitator of these interactions.

The Company is not responsible for:

• acceptance or rejection of offers;
• cancellations;
• no-shows;
• negotiations;
• pricing disputes;
• agreements entered into between Users.

Users are solely responsible for verifying all information before entering into any transaction.

12. Subscription Packages

The Platform may offer paid subscription plans ("Packages") to eligible Users, including but not limited to agents, brokers, builders, developers, landlords, property owners, businesses and other categories as determined by the Company.

The Company reserves the right to introduce, modify, discontinue or replace any Package at its sole discretion.

Packages may include one or more benefits such as:

• Property Listing Limits
• Featured Listings
• Priority Listing Placement
• Additional Property Upload Capacity
• Privacy Protected Listing Access
• Privacy Protected Requirement Access
• Paid Connect Credits
• Master Coins
• Premium Support
• Verified Badge Eligibility
• Master Acres Certified Badge Eligibility
• Analytics
• Future Platform Features

The features included in each Package shall be those displayed at the time of purchase.

The Company does not guarantee that any Package will generate leads, enquiries, property visits, offers, rentals or completed transactions.

Purchase of a Package constitutes payment for access to Platform features only.

13. Package Validity

Each Package shall remain valid only for the duration specified at the time of purchase.

Upon expiry:

• benefits may automatically cease;
• premium visibility may be removed;
• add-on benefits linked to the Package may expire;
• new Listings may become restricted;
• premium communication features may be disabled.

Expiry of a Package shall not automatically delete existing Listings unless specifically stated by the Company.

The Company may send reminder notifications before expiry but shall not be responsible if such notifications are not received by the User.

14. Add-on Services

The Platform may offer optional paid Add-ons including, but not limited to:

• Listing Boost
• Featured Listing
• Sponsored Placement
• Privacy Protected Listing
• Privacy Protected Requirement
• Paid Connects
• Additional Listing Slots
• Additional Visit Credits
• Verification Services
• Master Acres Certified Badge
• Premium Analytics
• Future Add-on Services

Add-ons may have independent validity periods separate from any Package. Although, in case of listings, user must purchase the Add-ons according to the listing validity.

Unless expressly stated otherwise:

• Add-ons are non-transferable.
• Add-ons are non-refundable except where required by Applicable Law or the Refund & Cancellation Policy.
• Unused Add-ons may expire upon the end of their validity period.

15. Pricing

All prices displayed on the Platform are subject to change without prior notice.

Prices may vary based on:

• User category;
• geographic region;
• promotional campaigns;
• subscription duration;
• bundled offerings;
• taxes;
• regulatory changes.

The Company reserves the right to correct any inadvertent pricing errors.

If a pricing error materially affects a transaction, the Company may cancel the affected order and refund amounts paid, where appropriate.

16. Taxes

Unless expressly stated otherwise, all applicable taxes, including Goods and Services Tax (GST), shall be charged in accordance with Applicable Law.

Invoices shall be issued by Sattavan Estate Group LLP in accordance with prevailing tax laws.

Users are responsible for providing accurate billing and tax information.

The Company shall not be responsible for loss of input tax credit resulting from incorrect information supplied by the User.

17. Payments

Payments may be made using payment methods made available on the Platform.

The Company may engage regulated third-party payment service providers to process transactions.

The Company does not intentionally store complete payment credentials such as:

• debit card numbers;
• credit card numbers;
• CVV numbers;
• UPI PINs;
• internet banking passwords.

The Company shall not be responsible for:

• banking failures;
• payment gateway outages;
• network interruptions;
• delays caused by financial institutions;
• technical failures beyond its reasonable control.

If a payment is successfully debited but the corresponding service is not activated due to a technical error, the Company shall make reasonable efforts to investigate and rectify the issue upon verification.

18. Auto-Renewal

Where auto-renewal is offered, Users shall be informed prior to activation.

Users may disable auto-renewal through the Platform where such functionality is provided.

Disabling auto-renewal shall not affect the validity of the current subscription period.

19. Refunds

Refunds shall be governed by the separate Refund & Cancellation Policy, which forms an integral part of these Terms.

Unless required by Applicable Law or expressly stated in the Refund & Cancellation Policy:

• subscription fees are non-refundable;
• expired Packages are non-refundable;
• expired Add-ons are non-refundable;
• partially used services are non-refundable;
• promotional benefits have no cash value.

Nothing in this clause limits any statutory rights available to consumers under Applicable Law.

20. Master Coins

Master Coins are promotional digital credits issued by the Company.

Master Coins:

• do not constitute legal tender;
• do not represent money;
• do not constitute prepaid payment instruments;
• are not cryptocurrencies;
• are not securities;
• are not investment products;
• are not bank deposits.

Unless expressly permitted by the Company:

• Master Coins cannot be exchanged for cash;
• Master Coins cannot be transferred between Users;
• Master Coins cannot be pledged or assigned;
• Master Coins have no independent monetary value.

The Company reserves the right to:

• issue;
• modify;
• suspend;
• expire;
• deduct;
• revoke;
• cancel;
• replace

Master Coins at its discretion, subject to Applicable Law.

The Company may introduce additional rules governing earning, redemption, expiry and promotional campaigns from time to time.

21. Verification Badges

The Platform may provide various badges including, without limitation:

• Verified Badge
• Master Acres Certified Badge
• Premium Partner Badge
• Future Verification Badges

Badges are intended solely to indicate that the User has satisfied the Platform's verification criteria at the time of verification.

Badges do not constitute:

• legal title verification;
• ownership certification;
• recommendation;
• endorsement;
• guarantee of financial capacity;
• guarantee of honesty;
• guarantee of future conduct;
• investment recommendation.

The Company may:

• approve;
• reject;
• suspend;
• withdraw;
• revoke;
• refuse renewal of

any badge at its sole discretion where reasonably necessary to protect the Platform, Users, or comply with Applicable Law.

22. Master Acres Certified Badge

The Master Acres Certified Badge is an enhanced verification feature available only where expressly offered by the Company.

Certification indicates that the User has undergone additional verification procedures determined by the Company.

Certification shall not be interpreted as:

• legal certification;
• government approval;
• RERA approval;
• guarantee of transaction success;
• guarantee of ownership;
• investment advice.

The Company reserves the right to modify certification standards, documentation requirements and validity periods.

23. Zero Brokerage Listings

The Platform may identify certain Listings as "Zero Brokerage" based on information provided by Users or internal Platform categorization.

The Company does not independently guarantee that brokerage or commission will not become payable.

Users are responsible for independently verifying all commercial terms before entering into any transaction.

24. Sponsored Listings and Advertisements

The Platform may display sponsored Listings, sponsored banners, promotional placements, advertisements or commercial content.

Sponsored placement indicates only that promotional consideration has been received or that promotional placement has been provided in accordance with Platform policies.

Sponsored content shall not be interpreted as:

• recommendation;
• endorsement;
• quality certification;
• investment advice;
• legal opinion.

Users remain solely responsible for evaluating any property, service or business displayed on the Platform.

25. Blogs, News and Informational Content

The Platform may publish blogs, news articles, educational content, market insights, research material, announcements and other informational content prepared by the Company or authorized contributors.

Such content is provided solely for general informational purposes.

Unless expressly stated otherwise, no content published on the Platform shall be construed as:

• legal advice;
• tax advice;
• financial advice;
• investment advice;
• engineering advice;
• architectural advice;
• valuation advice;
• brokerage recommendation; or
• professional consultancy.

Users are solely responsible for independently verifying all information before relying upon it for any decision.

The Company shall not be liable for any decision taken by a User based upon informational content available on the Platform.

The Company reserves the unrestricted right to:

• publish;
• modify;
• update;
• remove;
• archive; or
• discontinue

any informational content at any time without prior notice.

26. User Generated Content

The Platform may permit Users to submit, upload, publish or otherwise make available content including, without limitation:

• Property Listings;
• Property Requirements;
• Images;
• Videos;
• Floor Plans;
• Profile Photographs;
• Business Information;
• Reviews;
• Ratings;
• Comments;
• Feedback;
• Future community content; and
• Any other content supported by the Platform.

Users represent and warrant that:

• they own the content or possess all necessary rights, licences and permissions to upload it;
• the content does not infringe any copyright, trademark, patent, design right, privacy right, publicity right or other intellectual property right;
• the content is accurate to the best of their knowledge;
• the content does not violate Applicable Law.

The Company does not claim ownership over User Generated Content.

However, by uploading content, the User grants the Company a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to host, store, reproduce, adapt, modify (solely for formatting, optimisation or technical purposes), display, publish, distribute and otherwise use such content for the operation, promotion and improvement of the Platform, subject to this Privacy Policy and Applicable Law.

The foregoing licence shall survive for so long as reasonably necessary to operate the Platform or comply with legal obligations, even if the content is subsequently removed by the User, to the extent required for backups, dispute resolution, fraud prevention or legal compliance.

27. Prohibited Content

Users shall not upload, publish or transmit content that:

• is false or misleading;
• is fraudulent;
• infringes intellectual property rights;
• contains malware or malicious code;
• promotes illegal activity;
• contains obscene, defamatory, abusive, threatening or hateful material;
• impersonates another person or entity;
• violates any contractual obligation;
• discloses confidential information without authorisation;
• invades another person's privacy;
• is discriminatory or unlawful under Applicable Law.

The Company may remove any such content without prior notice.

28. Content Moderation

The Company reserves the right, but not the obligation, to monitor, review, moderate, edit, refuse, suspend or remove any content uploaded to the Platform.

Moderation may be carried out through:

• automated systems;
• artificial intelligence-assisted tools;
• manual review;
• user reports; or
• any combination thereof.

The Company is not obliged to review every Listing, Requirement or item of User Generated Content before publication.

Failure to remove any content shall not be construed as endorsement or approval by the Company.

29. Platform Rights

The Company reserves the right to:

• modify Platform functionality;
• discontinue features;
• introduce new services;
• redesign the Platform;
• change pricing;
• revise Packages;
• revise Add-ons;
• impose limits on usage;
• suspend features for maintenance;
• conduct security audits;
• migrate systems;
• update software.

Such actions may be undertaken without prior notice where reasonably necessary.

30. Intellectual Property Rights

Except for User Generated Content owned by Users, all intellectual property relating to the Platform is owned by or licensed to Sattavan Estate Group LLP.

This includes, without limitation:

• software;
• source code;
• databases;
• APIs;
• user interfaces;
• logos;
• graphics;
• icons;
• illustrations;
• designs;
• layouts;
• animations;
• documentation;
• proprietary algorithms;
• business methods (to the extent protectable);
• trade dress;
• text;
• compilations.

"Master Acres" is a brand of Sattavan Estate Group LLP. The Company has applied for registration of the "Master Acres" trademark under the Trade Marks Act, 1999. References to the mark do not imply that registration has already been granted.

No User acquires any ownership interest in the Company's intellectual property merely by using the Platform.

31. Restrictions on Use

Without the Company's prior written consent, Users shall not:

• copy;
• reproduce;
• modify;
• adapt;
• translate;
• reverse engineer;
• decompile;
• disassemble;
• create derivative works;
• scrape;
• harvest data;
• mirror;
• frame;
• resell;
• sublicense; or
• commercially exploit

any portion of the Platform except as expressly permitted by Applicable Law.

32. Reporting Abuse

Users may report Listings, Requirements, profiles or other content that they reasonably believe violates these Terms or Applicable Law.

Submission of a report does not guarantee removal of the reported content.

The Company shall review reports in accordance with its internal moderation procedures.

The Company reserves sole discretion in determining the appropriate action, including taking no action where the report is found to be unsubstantiated.

33. Suspension and Termination

The Company may suspend, restrict or terminate any User account or access to the Platform where, in its reasonable opinion:

• these Terms have been violated;
• fraudulent activity is suspected;
• Applicable Law requires such action;
• continued access may harm the Platform or other Users;
• false or misleading information has been provided;
• payment obligations remain outstanding;
• misuse of Platform features is detected.

The Company may also suspend or terminate individual Listings, Requirements, Packages, Add-ons or other services independently of the User account.

Refund of any services purchased prior to termination will not be granted due to violation of terms & use.

Any obligations before termination/suspension will cease immediately and no refund will be granted of any nature in such case.

34. Disclaimers

The Platform is a technology marketplace intended to facilitate property discovery and communication between Users.

Unless expressly agreed in writing, the Company does not act as:

• owner of listed properties;
• seller of listed properties;
• landlord;
• tenant;
• purchaser;
• broker;
• attorney;
• financial advisor;
• architect;
• engineer;
• surveyor;
• valuation expert;
• tax consultant; or
• legal representative.

The Company does not participate in negotiations, execution of agreements, transfer of ownership, registration of property, mutation, financing or possession unless expressly stated in a separate written agreement.

34.1 No Property Verification Guarantee

Although the Platform may perform certain verification procedures for operational purposes, the Company does not guarantee:

• ownership;
• title;
• possession;
• legality;
• approvals;
• permissions;
• zoning compliance;
• building plan approval;
• occupancy certificate;
• environmental compliance;
• encumbrance status;
• litigation status;
• mortgage status;
• taxation status;
• RERA compliance;
• structural safety;
• investment suitability.

Users shall independently conduct all legal, financial and technical due diligence before entering into any transaction.

34.2 No Brokerage Representation

The Company does not guarantee:

• zero brokerage;
• commission-free transactions;
• absence of intermediary fees;
• future commercial terms between Users.

Where Listings are identified as "Zero Brokerage", such designation is based upon information available to the Platform and does not constitute a legal guarantee.

34.3 No Transaction Guarantee

The Company does not guarantee:

• enquiries;
• responses;
• visits;
• negotiations;
• offers;
• bookings;
• rentals;
• leases;
• sales;
• registrations;
• possession;
• successful transactions.

The Platform provides technological facilities only.

34.4 Third-Party Content

The Company shall not be responsible for:

• information uploaded by Users;
• third-party advertisements;
• sponsored content;
• external websites;
• linked services;
• third-party APIs;
• third-party payment providers;
• third-party mapping providers.

Users access third-party services at their own discretion and subject to the applicable terms of those providers.

35. Limitation of Liability

To the fullest extent permitted by Applicable Law, the aggregate liability of Sattavan Estate Group LLP, its partners, designated partners, officers, employees, consultants, affiliates, licensors and service providers arising out of or relating to the Platform, whether in contract, tort (including negligence), strict liability or otherwise, shall not exceed the total amount actually paid by the concerned User to the Company for the specific service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under Applicable Law.

In no event shall the Company be liable for:

• indirect losses;
• consequential losses;
• incidental damages;
• exemplary damages;
• punitive damages;
• loss of profits;
• loss of revenue;
• loss of opportunity;
• loss of goodwill;
• business interruption;
• loss of data;
• reputational damage;
• speculative investment losses.

36. User Indemnity

The User agrees to defend, indemnify and hold harmless Sattavan Estate Group LLP, its partners, designated partners, affiliates, officers, employees, consultants, licensors and service providers from and against any claims, actions, proceedings, liabilities, losses, damages, penalties, fines, costs and expenses (including reasonable legal fees) arising out of or relating to:

• breach of these Terms;
• violation of Applicable Law;
• infringement of intellectual property rights;
• misleading Listings or Requirements;
• fraudulent activity;
• misuse of the Platform;
• disputes between Users;
• content uploaded by the User;
• negligence or wilful misconduct of the User.

This indemnity shall survive termination of these Terms.

37. Force Majeure

The Company shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to:

• natural disasters;
• earthquakes;
• floods;
• epidemics;
• pandemics;
• war;
• civil unrest;
• terrorism;
• governmental actions;
• internet outages;
• power failures;
• cyber attacks;
• labour disputes;
• failure of telecommunications;
• failure of third-party infrastructure.

Performance shall be suspended for the duration of such event.

38. Dispute Resolution

The Company encourages Users to first contact customer support in good faith to attempt resolution of any dispute.

If a dispute cannot be resolved amicably, it shall be resolved in accordance with the arbitration provisions set out below, subject to any mandatory rights available under Applicable Law.

Nothing in this clause prevents a party from seeking interim or conservatory relief from a court of competent jurisdiction where legally permissible.

39. Arbitration

Subject to Applicable Law, any dispute, controversy or claim arising out of or relating to these Terms, the Platform or the services provided by the Company shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The arbitration shall be conducted by a sole arbitrator appointed in accordance with the applicable provisions of the Act, unless the parties agree otherwise.

The language of arbitration shall be English.

The award of the arbitral tribunal shall be final and binding upon the parties, subject to remedies available under Applicable Law.

40. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

Nothing contained herein shall restrict any mandatory statutory rights available to Users under Applicable Law.

41. Electronic Records and Communications

These Terms constitute an electronic record for the purposes of the Information Technology Act, 2000 and the applicable rules thereunder.

Users consent to receive communications electronically, including through:

• email;
• SMS;
• push notifications;
• in-app notifications;
• website notices; and
• other electronic means permitted by Applicable Law.

Electronic communications shall satisfy any legal requirement that such communications be in writing, where permitted by Applicable Law.

42. Assignment

The Company may assign, transfer or novate its rights and obligations under these Terms in connection with any merger, acquisition, restructuring, sale of business or other corporate transaction, subject to Applicable Law.

Users may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Company.

43. Severability

If any provision of these Terms is held by a court or tribunal of competent jurisdiction to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by Applicable Law.

44. Waiver

Failure or delay by the Company in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

Any waiver must be in writing and signed by an authorized representative of the Company.

45. Survival

The provisions relating to, without limitation:

• intellectual property;
• confidentiality;
• indemnity;
• limitation of liability;
• dispute resolution;
• arbitration;
• governing law;
• payment obligations;
• data retention;
• user-generated content licences; and
• any other provisions that by their nature are intended to survive,

shall continue in force notwithstanding suspension, expiry or termination of a User's account or these Terms.

46. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, Community Guidelines and any additional policies expressly incorporated by reference, constitute the entire agreement between the User and Sattavan Estate Group LLP regarding the Platform and supersede all prior discussions, representations and understandings relating to the same subject matter.

47. Contact Information

For questions regarding these Terms, Users may contact:

• Sattavan Estate Group LLP
• Brand: Master Acres
• Website: masteracres.com
• User support: support@masteracres.com
• Business queries: business@masteracres.com

The Company may update its contact details from time to time, and the latest details shall be published on the Platform.

48. Acceptance

By creating an account, accessing the Platform or using any feature of Master Acres, the User acknowledges that they have read, understood and agreed to be bound by these Terms & Conditions.