Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy ("Policy") governs refunds, cancellations, subscription terminations, add-on services, promotional credits and other paid services offered through Master Acres.

This Policy forms an integral part of the Terms & Conditions.

By purchasing any paid service through the Platform, you agree to this Policy.

2. Nature of Services

Master Acres provides digital services including but not limited to:

• Subscription Packages
• Add-on Services
• Premium Listing Features
• Privacy Protected Listings, or, Privacy Shield feature
• Privacy Protected Requirements, or, Privacy Shield feature
• Listing Boosts
• Verification Services
• Master Acres Certified Badge
• Advertising Services
• Sponsored Listings
• Banner Promotions
• Future Digital Services

Since these are digital services that become available immediately upon activation, refund rights may be limited after activation.

3. General Refund Policy

Unless expressly stated otherwise in this Policy or required by Applicable Law:

All purchases made through the Platform are final.

No refund shall be provided merely because:

• the User did not receive enquiries;
• the property was not sold;
• the property was not rented;
• the User changed their mind;
• the User no longer wishes to use the Platform;
• the User purchased the wrong Package;
• the User failed to use available features;
• the User forgot to cancel auto-renewal before renewal;
• the User became inactive.

4. Subscription Packages

Refund requests for subscription Packages shall generally not be accepted once:

• the Package has been activated;
• any premium feature has been used;
• any Listing has been published under the Package;
• any Package benefit has been consumed.

Prior to activation, the Company may, at its sole discretion, cancel the purchase and issue an appropriate refund where technically feasible.

5. Add-on Services

Add-ons including but not limited to:

• Listing Boosts
• Premium Visibility
• Privacy Features
• Featured Listings
• Sponsored Listings
• Verification
• Certified Badge
• Analytics

are generally non-refundable after activation.

Unused Add-ons shall expire upon expiry of their validity period unless otherwise specified.

6. Master Coins

Master Coins:

• cannot be redeemed for cash;
• cannot be refunded;
• cannot be exchanged;
• cannot be transferred;
• cannot be converted into legal tender.

If Master Coins are granted as promotional benefits, the Company reserves the right to revoke or expire them according to promotional rules.

7. Failed Payments

Where payment has been deducted but the purchased service has not been activated due to:

• technical failure;
• payment gateway failure;
• banking delay;
• system error;

the Company shall investigate the transaction.

Upon successful verification, the Company may either:

• activate the purchased service; or
• issue a refund through the original payment method, where appropriate.

Processing timelines may vary depending on banking systems and payment partners.

8. Duplicate Payments

If the User is charged multiple times for the same order due to a technical issue, the Company will, upon verification, refund the duplicate amount or adjust it against future services, at the User's option where feasible.

9. Fraudulent Transactions

The Company reserves the right to withhold, refuse or reverse refunds where it reasonably believes that:

• fraud has occurred;
• payment credentials were used unlawfully;
• chargeback abuse is suspected;
• identity verification fails;
• the Platform has been misused.

The Company may cooperate with banks, payment gateways and law enforcement authorities in investigating such matters.

10. Cancellation by Users

Users may cancel future auto-renewals (where enabled) through the Platform before the renewal date.

Cancellation shall prevent future recurring charges but shall not entitle the User to a refund of fees already paid for the current subscription period.

Cancellation of a subscription does not automatically delete the User's account or remove existing Listings unless otherwise specified.

11. Cancellation by the Company

The Company may cancel, suspend or terminate a subscription, Add-on or service where:

• the User violates the Terms & Conditions;
• fraudulent activity is detected;
• payment is reversed or charged back;
• required verification fails;
• Applicable Law requires such action;
• continued access poses a security or legal risk.

Where services are terminated due to a User's breach, the Company shall not be obligated to provide any refund, except where required by Applicable Law.

12. Modifications to Services

The Company may introduce, modify or discontinue features, Packages or Add-ons from time to time.

Where a purchased service cannot be provided due to discontinuation by the Company, the Company may, at its discretion and subject to Applicable Law:

• provide a substantially similar service;
• extend the validity of the affected service; or
• issue an appropriate refund or credit.

13. Refund Process

Eligible refund requests may be submitted through the support channels specified on the Platform.

The Company may require reasonable information to verify the request, including transaction details and proof of payment.

Approved refunds, where applicable, shall ordinarily be processed through the original payment method, subject to banking timelines and the policies of payment service providers.

14. Changes to This Policy

The Company reserves the right to amend this Policy from time to time.

Updated versions shall be published on the Platform and become effective as indicated by the revised effective date, subject to Applicable Law.

15. Contact

For refund or cancellation queries, Users may contact:

• Sattavan Estate Group LLP
• Brand: Master Acres
• Website: masteracres.com
• User support: support@masteracres.com
• Business queries: business@masteracres.com