Legal

Privacy Policy

Version 1.0

1. Introduction

Welcome to Master Acres, a technology-enabled real estate discovery and marketplace platform owned, operated and managed by Sattavan Estate Group LLP, a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008, having its registered office in India (hereinafter referred to as the "Company", "Sattavan Estate Group LLP", "we", "our", or "us").

Master Acres is accessible through its website, masteracres.com, mobile applications, mobile websites, APIs, software applications, digital platforms and any other online or offline services operated by the Company (collectively referred to as the "Platform").

This Privacy Policy explains how we collect, receive, store, process, use, disclose, transfer, retain and protect Personal Data and other information of every individual or entity accessing or using the Platform.

This Privacy Policy forms an integral part of our Terms & Conditions and applies to every visitor, registered user, buyer, seller, landlord, tenant, broker, agent, developer, builder, company, partnership, limited liability partnership, organization, governmental body, representative, employee, contractor, consultant, service provider or any other person accessing or using the Platform.

By accessing or using the Platform, you acknowledge that you have read, understood and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you must immediately discontinue access to and use of the Platform.

2. Applicability

This Privacy Policy applies to:

Website visitors.
Mobile application users.
Registered users.
Guest users.
Buyers.
Sellers.
Tenants.
Landlords.
Property Owners.
Builders.
Developers.
Real Estate Agents.
Channel Partners.
Property Consultants.
Commercial Property Owners.
Business Users.
Corporate Users.
Government Bodies.
Financial Institutions.
Every person interacting with Master Acres.

This Privacy Policy applies irrespective of the device used including:

Desktop
Laptop
Mobile Phone
Tablet
Smart Television
Wearable Devices
APIs
Third-party integrations
Future digital platforms launched by the Company.

3. About Master Acres

Master Acres is a technology platform developed for facilitating discovery of real estate opportunities, connecting users, enabling property-related communication, allowing users to publish property listings and requirements, and providing digital tools and services related to the real estate ecosystem.

Master Acres is not a real estate owner merely by virtue of operating the Platform.

Unless expressly stated otherwise in writing, Master Acres does not become a party to transactions entered into between users.

Master Acres does not guarantee successful transactions.

Master Acres does not provide legal title verification.

Master Acres does not certify ownership of properties solely because a property appears on the Platform. (Even if the "Master Acres Certified" Badge is displayed on a property or project)

Master Acres does not provide investment advice.

Master Acres does not guarantee appreciation, profitability, legality, ownership, suitability or authenticity of any property or user.

4. Definitions

For the purposes of this Privacy Policy, the following definitions shall apply.

4.1 Account

A registered profile created by a User on the Platform.

4.2 Applicable Law

Any law, regulation, notification, rule, guideline, circular, governmental order, judicial precedent or statutory requirement applicable within the Republic of India.

4.3 Company

Means Sattavan Estate Group LLP.

4.4 Device

Any electronic device used to access the Platform.

4.5 Personal Data

Any data relating to an identified or identifiable natural person including information capable of identifying an individual either directly or indirectly.

4.6 Sensitive Personal Data

Where applicable under Indian law, includes information requiring higher protection including identity documents submitted for verification purposes.

4.7 Processing

Includes collection, recording, storage, organization, alteration, retrieval, consultation, disclosure, transmission, dissemination, restriction, deletion, destruction or any operation performed on Personal Data.

4.8 User

Any individual or legal entity accessing or using the Platform.

4.9 Property Listing

Information published by users relating to properties available for sale, rent, lease or any other transaction.

4.10 Property Requirement

Information published by users indicating their requirement to buy, rent, lease or otherwise acquire property.

4.11 Master Coins

Promotional digital credits administered by the Platform.

Master Coins:

are not legal tender;
do not constitute electronic money;
are not prepaid payment instruments;
have no intrinsic monetary value;
cannot be exchanged for cash unless expressly permitted by the Company under a separate written policy.

4.12 Privacy Protected Listing (or, Privacy Shield)

A listing designated by the Platform or the user under which access to certain contact details or interaction mechanisms may be restricted according to the Platform's rules.

4.13 Privacy Protected Requirement (or, Privacy Shield)

A property requirement designated by the Platform or the user under which access to certain contact details or interaction mechanisms may be restricted according to the Platform's rules.

5. Information We Collect

The Company collects information that is necessary for operating, securing, improving and administering the Platform and for providing services requested by Users.

The categories of information collected may include, but are not limited to, the following.

5.1 Information Provided Directly by Users

When Users create an account or otherwise interact with the Platform, the Company may collect:

Full name
Mobile number
Email address
Date of birth (where applicable)
Profile photograph
Gender (optional)
Business name
Company name
GSTIN (where applicable)
PAN (where applicable)
Aadhaar or other identity information submitted voluntarily for verification
Address
State
City
PIN Code
Preferred language
Profile description
Occupation
Organization details
Real Estate Agent registration details (where applicable)
RERA registration details (where applicable)
Government-issued identification submitted for verification
Any other information voluntarily provided by the User.

The Company shall collect only such information as is reasonably necessary for the purposes described in this Privacy Policy or as required by Applicable Law.

5.2 Property Information

When Users publish Listings or Requirements, the Company may collect information including:

Property title
Property type
Property category
Sale/Rent/Lease information
Ownership status
Property description
Plot size
Built-up area
Carpet area
Super built-up area
Area measurement units
Facing
Road width
Number of bedrooms
Bathrooms
Parking
Floor details
Total floors
Amenities
Furnishing status
Age of property
Possession status
Price
Negotiable status
Expected rent
Security deposit
Maintenance charges
Availability date
Nearby landmarks
Schools
Hospitals
Metro stations
Shopping centres
Coordinates
GPS location
Privacy settings selected by the User
Photos
Videos
Floor plans
Property documents voluntarily uploaded.

5.3 Verification Information

Where Users apply for verification or certification, the Company may collect additional information including:

Government-issued identification
Selfie photographs
Business registration certificates
GST registration
RERA registration
Property ownership documents
Utility bills
Office photographs
Company authorization documents
Authorization letters
Contact verification
Video verification
Additional documentation deemed reasonably necessary.

Submission of verification documents does not automatically entitle any User to receive a verification badge.

The Company reserves absolute discretion regarding approval, rejection, suspension, withdrawal or expiry of verification status.

5.4 Payment Information

Where Users purchase subscriptions, add-ons or other paid services, the Company may collect or receive information including:

Transaction ID
Order ID
Invoice number
GST details
Payment amount
Currency
Date and time
Payment status
Subscription details
Package purchased
Add-ons purchased
Refund status
Promotional credits used
Applicable taxes

The Company does not intentionally store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, internet banking passwords or similar sensitive payment credentials unless required by Applicable Law and processed through compliant service providers.

Payments may be processed by regulated third-party payment service providers.

5.5 Device Information

The Company may automatically collect technical information including:

Device model
Manufacturer
Operating system
Browser type
Browser version
Application version
Device identifiers
Advertising identifiers
Screen resolution
Time zone
Language
Device settings
Installed application version
Crash reports
Diagnostics
Performance logs
Security logs
IP address
Internet service provider
Network type
Battery status (where technically necessary)
Device permissions granted.

5.6 Location Information

Depending upon User permissions and Platform functionality, the Company may collect:

Precise GPS location
Approximate location
City
State
Country
Latitude
Longitude
Location accuracy
User-selected property location
Current device location
Location history where expressly consented to.

Users may choose location privacy settings offered by the Platform, including features such as approximate location or locality-only visibility where available.

Disabling location permissions may affect certain Platform functionalities.

5.7 Camera, Gallery and Media Permissions

Where Users grant permission, the Platform may access:

Camera
Photo library
Video library
File storage
Document picker

Such access is used solely for purposes including:

Uploading property photographs
Uploading property videos
Uploading profile photographs
Uploading verification documents
Updating account information
Providing services requested by the User.

The Company does not continuously access the camera or media without User action or permission.

5.8 Contacts

The Platform shall not access Users' contact lists unless a specific feature requiring such permission is introduced and the User expressly grants permission.

If such features are introduced in the future, this Privacy Policy shall be updated accordingly.

5.9 Communications

The Company may collect records relating to communications including:

Customer support requests
Feedback
Complaints
Suggestions
Survey responses
Emails
Notifications
In-app communications
Telephone call records where lawfully recorded
Verification communications
Service-related messages.

5.10 User Generated Content

Users may voluntarily upload:

Listings
Requirements
Images
Videos
Blog comments
Reviews
Ratings
Feedback
Future community content
Future creator content
Other content voluntarily submitted.

Users remain responsible for ensuring they possess all necessary legal rights to upload such content.

5.11 Automatically Collected Information

The Platform may automatically collect:

Session duration
Login history
Search history
Filters applied
Saved properties
Viewed properties
Clickstream data
Navigation patterns
Device interactions
Feature usage
Error reports
Performance statistics
Security events
Fraud indicators
Platform usage analytics.

Such information may be collected through cookies, SDKs, APIs, server logs and similar technologies.

6. Purposes of Processing Personal Data

The Company processes Personal Data only for lawful purposes connected with the operation, maintenance, improvement, protection and administration of the Platform.

The Company may process Personal Data for one or more of the following purposes.

6.1 Account Registration

The Company processes Personal Data to:

Create User accounts.
Verify User identity.
Authenticate login credentials.
Prevent duplicate registrations.
Maintain User profiles.
Facilitate secure access.
Recover accounts.
Prevent unauthorized access.

6.2 Platform Operations

Personal Data may be processed to:

Publish property listings.
Publish property requirements.
Enable searches.
Display search results.
Connect buyers and sellers.
Connect landlords and tenants.
Enable property discovery.
Display maps.
Display nearby properties.
Enable property recommendations.
Maintain Platform functionality.

6.3 Property Verification

The Company may process Personal Data for:

Identity verification.
Badge verification.
Master Acres Certified verification.
Fraud prevention.
Duplicate listing detection.
Ownership verification processes.
Compliance with internal verification standards.
Verification quality reviews.

Verification performed by the Company shall not constitute legal title verification, legal ownership certification or investment approval.

6.4 Customer Support

Information may be processed to:

Respond to enquiries.
Resolve complaints.
Investigate disputes.
Process support requests.
Provide technical assistance.
Improve customer experience.

6.5 Subscription Management

The Company may process Personal Data to:

Activate subscriptions.
Manage packages.
Process upgrades.
Process downgrades.
Apply add-ons.
Manage renewals.
Generate invoices.
Calculate taxes.
Process refunds where applicable.
Record subscription history.

6.6 Payment Administration

Personal Data may be processed to:

Process payments.
Detect payment failures.
Prevent fraudulent transactions.
Reconcile accounts.
Generate GST invoices.
Maintain financial records.
Respond to payment disputes.
Comply with tax obligations.

6.7 Security

Personal Data may be processed for:

Detecting fraud.
Preventing abuse.
Preventing spam.
Detecting suspicious activities.
Preventing unauthorized access.
Maintaining cybersecurity.
Investigating security incidents.
Protecting Users.
Protecting Platform integrity.

6.8 Personalisation

The Platform may personalize User experience by:

Showing relevant listings.
Displaying preferred locations.
Remembering search filters.
Displaying recently viewed properties.
Suggesting relevant content.
Improving search relevance.
Improving recommendations.

Such personalization shall not be construed as financial, legal or investment advice.

6.9 Analytics

Information may be processed to:

Measure Platform performance.
Improve usability.
Identify errors.
Improve loading speed.
Evaluate feature adoption.
Enhance User experience.
Generate statistical reports.
Improve Platform reliability.

Analytics may use aggregated or anonymized information where reasonably practicable.

6.10 Legal Compliance

The Company may process Personal Data where necessary to:

Comply with Applicable Law.
Respond to lawful governmental requests.
Comply with judicial directions.
Comply with regulatory investigations.
Defend legal claims.
Establish legal rights.
Exercise contractual rights.

7. Legal Basis for Processing

Where Applicable Law requires a legal basis for processing Personal Data, the Company may rely upon one or more of the following grounds.

7.1 Consent

The User has voluntarily provided consent.

7.2 Performance of Contract

Processing is necessary for providing services requested by the User.

7.3 Compliance with Law

Processing is necessary for complying with statutory or regulatory obligations.

7.4 Legitimate Business Interests

Where permitted under Applicable Law, the Company may process Personal Data for legitimate interests including:

fraud prevention;
Platform security;
service improvement;
customer support;
dispute resolution;
business continuity;
quality assurance;
analytics;
protection of legal rights.

Such processing shall be balanced against the rights and freedoms of Users.

8. Consent

The Company shall obtain consent where required by Applicable Law.

Consent may be obtained through:

account registration;
acceptance of Terms;
acceptance of this Privacy Policy;
device permission prompts;
cookie consent mechanisms;
verification applications;
subscription purchases;
other affirmative actions by the User.

Users may withdraw consent where permitted by Applicable Law.

Withdrawal of consent shall not affect processing already lawfully undertaken before such withdrawal.

Withdrawal may also result in limitation or discontinuation of certain Platform functionalities.

9. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to improve security, functionality, analytics and User experience.

Such technologies may include:

HTTP Cookies
Session Cookies
Persistent Cookies
Local Storage
Pixel Tags
Web Beacons
Device Identifiers
SDKs
Log Files
Similar Technologies

These technologies may be used to:

remember preferences;
maintain login sessions;
prevent fraud;
improve performance;
analyse traffic;
measure feature usage;
improve search;
improve recommendations.

Users may manage cookies through browser settings, subject to the limitations described in the separate Cookie Policy.

10. Device Permissions

The Platform may request permissions including:

Location

Used for displaying nearby properties, enabling map functionality and allowing Users to publish property locations.

Camera

Used for capturing photographs and videos.

Storage

Used for uploading media and documents.

Notifications

Used for:

transaction updates;
visit updates;
offers;
subscription alerts;
verification updates;
security alerts;
promotional communications where permitted.

Users may disable notifications through device settings.

11. Third-Party Services

The Company may engage third-party service providers to support Platform operations.

Such providers may include:

cloud hosting providers;
payment gateway providers;
SMS providers;
email providers;
mapping service providers;
analytics providers;
customer support software providers;
fraud detection services;
content delivery networks;
notification providers;
identity verification partners.

Such providers shall receive only the information reasonably necessary for providing their respective services and shall be contractually required to maintain appropriate confidentiality and security measures.

The Company does not sell Personal Data to third parties for monetary consideration.

12. Google Maps, Location Services and Geolocation

The Platform may use mapping, geolocation and location-based technologies, including services provided by third-party providers such as Google Maps Platform or any successor mapping service.

By enabling location services, the User authorizes the Platform to access location information solely for the purposes described in this Privacy Policy.

Location information may be used for:

Displaying nearby properties.
Publishing Listings.
Publishing Requirements.
Navigating to properties.
Showing approximate property locations.
Supporting "Exact Location", "Approximate Location", and "Locality Only" privacy settings.
Improving search relevance.
Fraud detection.
Detecting duplicate listings.
Platform analytics.

Users remain solely responsible for ensuring that the location selected while publishing any Listing or Requirement accurately reflects their intended privacy preference.

The Company shall not be liable for any disclosure resulting from an incorrect privacy setting selected by the User or, exposure resulting due to other app which may have compromised the device.

The Platform may cache location information to improve performance.

Location history shall not be continuously collected unless expressly enabled by the User or required for a specific Platform feature.

13. Analytics and Performance Monitoring

The Company may use analytics technologies to understand Platform usage and improve services.

Analytics may include:

Session duration
Feature usage
Search behaviour
Navigation paths
Click interactions
Crash reports
Device diagnostics
Performance metrics
Application stability
Error reporting
Conversion statistics
Package performance
User engagement

Analytics information may be processed in aggregated, anonymized or pseudonymized form wherever reasonably practicable.

Analytics shall never be used to intentionally identify Users unless required for fraud prevention, security or compliance with Applicable Law.

14. Marketing Communications

The Company may communicate with Users through:

SMS
Email
Push Notifications
In-App Notifications
WhatsApp (where expressly permitted)
Telephone calls
Platform announcements
Marketing campaigns

Such communications may include:

Platform updates
Security alerts
Account notifications
Verification updates
Subscription expiry
Payment confirmations
Offers
New features
Promotional campaigns
Product announcements
Surveys
Customer feedback requests

Users may opt out of promotional communications where Applicable Law requires such option.

However, Users may continue receiving transactional, security-related or legally required communications.

15. Data Sharing and Disclosure

The Company values User privacy and shall not sell Personal Data as a commercial commodity.

However, Personal Data may be shared in the following circumstances.

15.1 With Service Providers

The Company may disclose information to trusted service providers engaged for purposes including:

Cloud hosting
Payment processing
SMS delivery
Email delivery
Analytics
Identity verification
Customer support
Fraud prevention
Security monitoring
Infrastructure maintenance

Such disclosures shall be limited to information reasonably necessary for performing the relevant services.

15.2 With Other Users

Certain information published by Users may become visible to other Users depending upon the nature of the service.

For example:

Property Listings
Property Requirements
Profile information
Verification badges
Public profile photographs
Property photographs
Property videos
Business details voluntarily published
Contact information where permitted

Privacy Protected Listings and Privacy Protected Requirements (or, Privacy Shield) shall be governed by the applicable Platform rules.

15.3 Legal Compliance

The Company may disclose information where required:

by Applicable Law;
by judicial order;
by governmental authority;
by law enforcement agencies;
by regulatory authorities;
to protect legal rights;
to investigate fraud;
to enforce contractual rights;
to prevent imminent harm;
to safeguard public interest where legally required.

15.4 Corporate Transactions

If the Company undergoes:

merger;
acquisition;
restructuring;
amalgamation;
demerger;
investment transaction;
sale of assets;
insolvency proceedings;
business transfer;

Personal Data may be transferred to the successor entity, subject to Applicable Law.

Users shall be informed where legally required.

16. International Data Processing

The Platform primarily operates within India.

However, certain technology infrastructure, cloud providers or service providers may process information outside India.

Where cross-border processing occurs, the Company shall take commercially reasonable measures to ensure that such processing complies with Applicable Law and appropriate contractual safeguards.

Cross-border processing shall not reduce the level of protection afforded to Users under Applicable Law.

17. Data Security

The Company implements reasonable technical, physical and organizational safeguards to protect Personal Data.

Security measures may include:

Encryption during transmission
Encryption at rest where appropriate
Secure servers
Firewalls
Multi-factor authentication
Access controls
Role-based permissions
Intrusion detection systems
Vulnerability assessments
Security audits
Penetration testing
Anti-malware protections
Backup systems
Disaster recovery mechanisms
Security logging
Incident response procedures

While the Company takes commercially reasonable measures to protect Personal Data, no electronic system can be guaranteed to be completely secure.

Accordingly, the Company does not warrant that unauthorized access, cyber-attacks, hacking, malware, ransomware, phishing, data interception or other security incidents will never occur.

Users acknowledge that transmission of information over the internet is undertaken at their own risk.

18. Data Retention

The Company retains Personal Data only for as long as reasonably necessary to:

provide Platform services;
fulfil contractual obligations;
comply with Applicable Law;
resolve disputes;
prevent fraud;
maintain security;
enforce agreements;
establish, exercise or defend legal claims.

Retention periods may vary depending upon:

account status;
subscription history;
transaction history;
statutory requirements;
litigation;
governmental investigations;
tax obligations;
audit requirements.

Upon expiry of the applicable retention period, information may be:

anonymized;
aggregated;
archived;
securely deleted;
irreversibly destroyed,

subject to Applicable Law.

19. User Rights

The Company respects the rights of Users concerning their Personal Data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and other Applicable Laws.

Subject to verification of identity, applicable legal requirements, and reasonable operational limitations, Users may exercise the following rights.

19.1 Right to Access

Users may request confirmation regarding whether the Company processes their Personal Data.

Subject to Applicable Law, Users may request information regarding:

Categories of Personal Data processed.
Purposes of processing.
Categories of recipients.
Sources of Personal Data where not collected directly.
Retention periods.
Applicable rights available to the User.

The Company reserves the right to withhold information where disclosure would:

prejudice investigations;
compromise security;
violate confidentiality obligations;
affect rights of other Users;
breach Applicable Law.

19.2 Right to Correction

Users may request correction, rectification or updating of inaccurate Personal Data.

The Company may require documentary evidence before making material corrections to:

Identity information.
Verification records.
Business information.
Tax information.
Ownership-related information.

The Company reserves the right to reject requests that are fraudulent, misleading or unsupported.

19.3 Right to Update

Users are responsible for ensuring that the information provided remains complete, accurate and current.

The Company shall not be liable for any consequences arising from inaccurate, incomplete or outdated information submitted by Users.

19.4 Right to Erasure

Subject to Applicable Law, Users may request deletion of their Personal Data.

The Company may decline deletion requests where retention is necessary for:

legal compliance;
contractual obligations;
tax requirements;
fraud prevention;
dispute resolution;
court proceedings;
regulatory investigations;
enforcement of legal rights;
security purposes.

Deletion of Personal Data may result in permanent closure of the User's account and loss of access to certain Platform services.

19.5 Right to Withdraw Consent

Where processing is based on consent, Users may withdraw such consent at any time.

Withdrawal of consent shall not invalidate processing lawfully undertaken prior to such withdrawal.

Withdrawal may affect the availability of certain Platform features and services.

19.6 Right to Grievance Redressal

Users may submit grievances regarding:

misuse of Personal Data;
privacy concerns;
unauthorized access;
security incidents;
incorrect processing;
violations of this Privacy Policy.

The Company shall endeavor to address grievances within timelines prescribed under Applicable Law.

19.7 Right to Nominate

Where Applicable Law provides such right, Users may nominate another individual to exercise certain rights in accordance with statutory requirements.

20. Account Deletion

Users may request deletion of their Master Acres account through the Platform or by contacting the Company's designated support channels.

Account deletion may result in:

removal of profile information;
deletion of saved searches;
deletion of saved properties;
deletion of preferences;
cancellation of subscriptions where applicable;
permanent loss of account access.

However, certain information may continue to be retained where necessary to:

comply with Applicable Law;
satisfy taxation requirements;
detect fraud;
prevent abuse;
comply with court orders;
maintain audit trails;
resolve disputes;
enforce contractual rights.

Deletion of an account shall not automatically remove information already lawfully shared with other Users or information required to be retained under Applicable Law.

21. Children's Privacy

The Platform is intended for individuals who are legally competent to enter into binding agreements under Applicable Law.

The Company does not knowingly collect Personal Data from children where prohibited by Applicable Law.

If the Company becomes aware that Personal Data of a child has been collected contrary to Applicable Law, reasonable steps shall be taken to delete such information, subject to statutory requirements.

Parents or lawful guardians who believe that Personal Data of a child has been submitted without authorization may contact the Company for appropriate action.

22. Security Incidents

Despite commercially reasonable security measures, no electronic system is completely immune from security risks.

In the event of a security incident affecting Personal Data, the Company may take measures including:

containment of the incident;
investigation;
remediation;
restoration of systems;
cooperation with competent authorities;
notification to affected Users where required by Applicable Law.

The Company does not guarantee uninterrupted, error-free or completely secure operation of the Platform.

23. Intellectual Property

This Privacy Policy, together with the Platform, software, databases, designs, interfaces, source code, trademarks, logos, service marks, trade dress, graphics, icons, photographs, videos, content and documentation are protected by applicable intellectual property laws.

"Master Acres" is a brand owned and used by Sattavan Estate Group LLP. The Company has applied for registration of the Master Acres trademark under the Trade Marks Act, 1999. Until registration is granted, references to the mark in this Policy should not be interpreted as a representation that it is a registered trademark.

Nothing contained in this Privacy Policy shall be construed as granting any licence or right to use any intellectual property belonging to the Company except as expressly permitted in writing.

24. Limitation of Liability

To the maximum extent permitted by Applicable Law:

the Company shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages arising from the processing of Personal Data;
the Company does not guarantee that the Platform will always remain available, uninterrupted or error-free;
the Company shall not be responsible for acts or omissions of third-party service providers beyond the Company's reasonable control;
Users remain responsible for safeguarding their account credentials and devices.

Nothing in this Privacy Policy excludes liability that cannot lawfully be excluded under Applicable Law.

25. Changes to This Privacy Policy

The Company reserves the right to amend, update, modify or replace this Privacy Policy at any time.

Material changes may be communicated through:

the Platform;
email;
push notifications;
website notices; or
any other reasonable communication channel.

The "Last Updated" date shall reflect the most recent revision.

Continued use of the Platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy, unless Applicable Law requires renewed consent.

26. Grievance Redressal

The Company shall designate a Grievance Officer in accordance with Applicable Law.

The name, designation and contact details of the Grievance Officer shall be published on the Platform and updated from time to time.

Users may submit grievances relating to:

privacy;
Personal Data processing;
security incidents;
account issues;
consent withdrawal;
correction requests;
deletion requests; or
any matter arising under this Privacy Policy.

The Company shall make reasonable efforts to acknowledge and address grievances within the timelines prescribed under Applicable Law.

27. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute arising out of or relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions contained in the Master Acres Terms & Conditions, subject to any mandatory rights or remedies available under Applicable Law.

28. Contact Us

For questions, concerns or requests relating to this Privacy Policy, Users may contact:

Sattavan Estate Group LLP
Brand: Master Acres
Website: masteracres.com
User support: support@masteracres.com
Business queries: business@masteracres.com

The Company may update its contact details from time to time. Users should refer to the latest version published on the Platform.

29. Entire Privacy Policy

This Privacy Policy constitutes the entire privacy policy governing the collection, processing, storage, use, disclosure and protection of Personal Data by the Company in relation to the Platform and shall be read together with the Master Acres Terms & Conditions and other applicable policies published by the Company.